Your CloudAntenna comes with 30 days money back guarantee. 


We would like to address your concern before any return, did you upgrade your CloudAntenna to most recent version. 

Please read here how to upgrade to latest CloudAntenna firmware.


We will refund the cost of the CloudAntenna, not shipping charge. 


Please note: only CloudAntenna that have not be tempered or disassembled can be returned!


To start your return, you need to complete return authorization wizard:

  1. Follow this link
  2. Once you login, under My Account you will find CloudAntenna service, Click the link 'Return CloudAntenna'.
  3. Complete your return feedback and you will be issued return authorization.
  4. Please pack everything in original box, including power supply, cables, remotes, device, and anything else that was shipped in the box.